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Common Questions

How can I change my number?
How do I send ringtones to freinds?
Jump Code (with out text) Download Method
Jump Code (with text) Download Method

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Tech Support » Frequently Asked Questions

  General Site Questions  
Payment Questions
How can I make my payments?
How much do I have to pay?
How do I cancel recurring payments?
Do you automatically bill my carrier?
General Profile Questions
My phone number is currently in use?
How can I change my number?
How do I change my Carrier or Phone?
Site Browsing Questions
Why can I not logout?
Text messaging
How do I enable web messaging? (Sprint PCS)
I am receiving abusive or threatening text messages!

  Carrier and Phone Questions  
Carrier Questions
My carrier is not listed?
My carrier is not listed but my phone is listed in other carriers.
My carrier says they do not support 3rd party downloads.
Phone Questions
Do I need internet?
How do I request a phone to be added?
My phone is not listed. What do I do?

  Download Questions  
Ringtone Questions
How do I create my own ringtones?
How do I rip from my CD to MP3 format?
How do I send ringtones to freinds?
Why do ringtones sound different?
How do I search for ringtones?
Why don't My Ringtones show up in the Shared Ringtones?
General (default) Download Questions
Direct Link (with text) Download Method
Direct Link (with out text) Download Method
Jump Code (with out text) Download Method
Jump Code (with text) Download Method
Text Message Attachment (Verizon)
Video Questions
How do I upload a video?
What video extensions are supported?
Why is my audio so low or distorted?
Why is my video pixelated? (blocky)

  Streaming Questions  
General Questions

  Specific Phone Questions  
Sprint Phones
How do I open a URL on my Samsung phone?
Verizon Phones
Why am I not receiving messages?
Why do ringtones sound quiet on my LG phone?