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    09-02-2008 :: 11:42 am report this post
Posted by:
 eliseml91

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Recurring
I want to cancel my recurring payment. I followed the instructions and it still says i have a payment recurring on my account.. I can't get it off.. i need help please?????
    09-12-2008 :: 4:14 pm report this post
Posted by:
 upreachmc

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I have the same issue... I have read the small print and the amount of information on the site and have more than met the minimum term. I have emailed, and sent a post before with no info... now my account has been charged again. I do not mean to be rude and have been a customer for several years now and planned to be again when I changed to a phone DDN could support... but it is illegal to process these charges when there are apparent "site bugs" that do now allow members to cancel recurring charges.


    09-12-2008 :: 6:03 pm report this post
Posted by:
 Lynda@DDN

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eliseml91, You correctly cancelled your account in August, no other payments have been charged to your account. Umreachmc, your account was not correctly cancelled but we will do it on our end. As for replies not being answered, we answer ever email that comes into us as quickly as possible. The problem lies with the members not adding us to their emial address list and our emails are directed into their junk mails folders and never read.

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